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Terms and Conditions

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Eligibility

  • No one other than the drivers named in the proposal forms may drive the hired vehicle.

  • All named drivers must not be under the age of 25or over 75 years of age, of good health, have held a full/valid UK or EU driving licence for at least two years, have not had their licence suspended for any period within the last three years, have not been involved in more than one fault incident within the last three years, have no more than two convictions with a maximum of 3 points per conviction, have not obtained a BA, DD or UT conviction All licences required must be produced at vehicle collection; photo-card ID, as well as 2 utility bills dated within 3 months of the hire in the name and address of the principal hirer Persons with serious convictions within the last eleven years will not be permitted to drive the hire vehicles (including drink driving offences).

  • Must be resident in the UK.

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Bookings

  • A minimum £200 p/week or part week of hire is required to secure your booking. We only accept payments by bank transfer, (no credit/debit cards or cash). Upon booking you must disclose your exact destination/s, event/s / festival/s as some festival /event dates are priced differently. Failure to disclose your travel plans / destinations / events / festivals ETC upon booking will result in the total loss of the £1250 minimum security deposit.

  • The booking deposit is not refundable and shall be deducted from all hire charges.

  • We only accept bookings when travel is only on the UK Mainland.

  • PLEASE NOTE WE ONLY ACCEPT PAYMENT BY BANK TRANSFER

  • Unlimited mileage for UK travel for bookings 5 days and over

  • 100 mile limit per day for bookings less than 5 days, excess mileage will be charged at £1 per mile and will be taken out of the security deposit.

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Cancellation of Bookings

Cancellations must be in writing, and are charged as follows:

  • Should you cancel your confirmed booking more than 28 days prior to commencement of hire you will forfeit the booking deposit.

  • Should you cancel your confirmed booking up to 28 days prior to, or fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid.

  • This will also apply if, upon inspection of named drivers' licences, they are found to be invalid or do not comply with the information stated on the booking form.

  • Hay and Water LTD Motorhome Hire recommend that the hirer takes out travel insurance.

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Payment

  • Full payment is due, 28 days prior to collection of the vehicle. We only accept bank transfers for any payments. We do not accept credit card or cash payments.

  • A damage excess/Security deposit taken upon collection of the vehicle of £1250 minimum and is fully refundable upon safe return of the vehicle on the agreed date and time unless otherwise agreed by Hay and Water LTD Motorhome Hire.

  • If the vehicle is returned late or dirty or damaged in any way the cost to clean/repair will be deducted from the security deposit.

  • Motorhomes must be returned by 12:00 on last day of rental. Late returns will be surcharged at the rate of £50 per hour, or part hour.

 

Availability

  • In circumstances beyond our control if the Motor home previously booked by the hirer is not available due accident, theft, weather conditions, or any other reason or circumstance, then we will endeavour to supply a replacement motor home of similar size and specification, if this is not possible then we will refund all monies paid immediately , Hay and Water Ltd will have no obligation whatsoever with regard to refunding any monies paid for campsites booked , events booked, travel booked or any other circumstances

 

Insurance

  • All Motor homes are comprehensively insured for the named drivers during the hire period only as detailed on the booking form.

  • Up to 2 additional drivers can be added at an additional charge of £50 per driver.

  • A refundable damage/security deposit of £1250 minimum is payable upon vehicle pick-up. In the event of an insurance claim against a 3rd party, the full £1250 may be taken to cover our insurance excess charge. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the security deposit; this will include any loss/damage of equipment.

  • Every accident or any damage or defect must be reported to Hay and Water LTD Motorhome Hire Call - 07770 582696. An accident form may have to be completed at the end of the hire period.

  • Any damage to tyres, windscreen and any theft of personal property is not covered by our insurance, and any such damage or loss shall be at your expense. Hay and Water Ltd recommends that the hirer takes out their own personal belonging’s insurance.

  • Driving by non-named drivers or late returns of Motor home renders the insurance invalid and the driver therefore commits an offence under the road traffic act and will be solely responsible for any damages or personal injuries incurred and the full security deposit will be retained.

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Limitations & Liabilities

Hay and Water Ltd accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a Motor home breakdown or accident.

The Hirer:

  • Is liable for any cost incurred for speeding or parking fines, congestion charges or any other offences committed against the road traffic act regulations.

  • Must remember that although these are leisure vehicles, it is an offence to drink and drive.

  • Undertakes responsibility for the control of the vehicle on hire to you.

  • Is liable for any damage to the vehicle or contents during the hire period.

  • Shall not tow any trailer or vehicle behind the hired vehicle.

  • Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded, 3.5 tons gross.

  • Shall ensure that the driver and all passengers required by law to do so shall, always when the vehicle is being driven wear the seat belts provided.

  • Shall not use the vehicle for the carriage of goods of an explosive, dangerous or hazardous nature or for the carriage

  • of goods or passengers for hire and reward or any other form of profit or remuneration.

  • Shall not remove the vehicle from the UK mainland.

 

Breakdown & Accidents

  • In the event of a breakdown or accident a recovery and repair service is provided for all our motorhomes (details inside vehicles).  You are authorised to spend £50 on any necessary repairs and/or replacement parts, and we will reimburse you against a valid VAT receipt.

  • Any repair above £50 will have to be authorised by Hay and Water LTD Motorhome Hire.

  • Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense.

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General

  • The motor home and its contents always remain the property of Hay and Water LTD.

  • The hirer is required to keep the vehicle securely always locked when it is left unattended, and to refrain from any action or omission which may prejudice Hay and Water LTD rights to the vehicle.

  • Hay and Water Ltd reserves the right to retain in part or whole the security deposit if additional deep cleaning or repair is required upon return of the vehicle.

  • All our vehicles are fitted with state-of-the-art tracking and monitoring systems.

  • Hay and Water Ltd reserves the right to vary rates and conditions at any time.

  • Hay and Water Ltd offer indoor secure parking for your car whilst you are away at a charge of £5.00 p/vehicle/per day however, vehicles are left entirely at the Owners Risk

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Vehicle Conditions

  • The hirer acknowledges delivery of the vehicle and its contents, free from defects or damage, other than as specified by Hay and Water Ltd on the vehicle appraisal form.

  • Before the commencement of hire the hirer is advised to check the vehicle thoroughly before leaving the premises of Hay and Water Ltd.

  • The vehicle must be returned in the same condition as when hired, with the interior and appliances clean.

  • Hay and Water Ltd will make a charge of £50 for the cleaning of un-emptied/cleaned chemical toilets and £100 for the cleaning of dirty or stained carpets or upholstery.

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Fuel, Oil & Gas

  • The hirer will be liable if incorrect fuel type is used.

  • The fuel level should be the same when returning the vehicle as it was when you left as shown on the vehicle appraisal form.

  • The hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids.

  • Our vehicles are fitted with refillable gas bottles which can be replaced at any fuel station supplying LPG (charges may apply),

  • the vehicles are supplied with one full and one-part full gas bottle. If you require additional gas, it will be at your own cost.

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Suitable Persons

  • Hay and Water Ltd has the right to refuse to handover the Motorhome upon arrival of the hirer to any person who in our opinion is not suitable to take charge of the vehicle, due to any concerns we have for the safety of the vehicle or its occupants or other road users. Hay and Water Ltd will have no obligation whatsoever regarding refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances.

 

Vehicle keys

  • Vehicle Keys must never be left in unattended vehicle. Vehicle must be securely locked when unattended and keys should never be left unattended in the vehicle when not use and all reasonable measures must be taken by the hirer to ensure the safety and security of the vehicle. Loss of vehicle ignition key will result in a replacement charge of £350 and all other costs involved in the recovery of the vehicle.

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Vehicle Weight

  • It is the hirer’s responsibility to ensure the gross vehicle weight in so more than 3500KG when fully loaded and must ensure contents are always secure.

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Pets

  • We do allow Dogs/pets dependant on age and breed, so long as they are crated, and you use your own throws to protect the upholstery. We charge a £25 per pet and you must ensure that the Motorhome interior is clean and shows no sign of a pet having been in it upon its return for the next hirer and there may be a possibility that future hirers have an allergy to pets.

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Smoking

  • It is against the law to smoke in all hire vehicles. A charge of £250 will be imposed if customers are found to have been smoking in our Motorhome. Or a maximum fine of the full security Deposit could be imposed if damage is caused by smoking.

 

HIRE PERIOD:

 

The Hirer agrees to take on the hire of the vehicle subject to the terms and conditions contained herein, I hereby acknowledge during the currency of the hire agreement I shall be liable for any offence for all fixed penalty notices under the Road Traffic Offenders act 1991, including any parking/ excess parking notices.

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