Question 1

How do I book my holiday with you

Accepted Answer

Please call us on 07770 582696 and speak to Hamish who will discuss your dates and check availability.  Hamish will also give you a confirmed price for your booking.

Alternatively please send us an email to hayandwater@outlook.com

You can also check out our Facebook page and send us a message

Question 2

What is included in the hire of a motorhome

Accepted Answer

- Insurance
- Unlimited Mileage (5 night hires only)
- 1 gas bottle
- Cleaning (within reason)
- Outside furniture (4 chairs, picnic table and windbreak)
- All cutlery and crockery for 6 people

Question 3

What is your minimum hire duration

Accepted Answer

We have a minimum of a 3 night hire policy

Question 4

How and when do I pay?

Accepted Answer

A booking Deposit of £150  (non refundable) will secure the booking and then the remainder to be paid 28 days prior to hire start.

A refundable crash deposit of £1250 will also be taken when the remainder of the balance is due

All payments are to be made as direct transaction from the hirer to our bank account (for traceability reasons)

Question 5

What is the crash deposit

Accepted Answer

The crash deposit will cover the customer if they damage the van in any way or incur Hay and Water extra costs this could be and not limited to:

- Accident damage
- Dog damage
- Extra cleaning
- Emptying the toilet cassette
- Internal damage
- Missing cutlery and crockery

Question 6

What documentation do I need to provide

Accepted Answer

To be covered by our insurance we need the following from the customer
- Photocopy / scan of driving license for the main person hiring the van, we will then do a dvla check
- details of any points on the driving license 
- 2 x utility bills

FAQ

Frequently asked questions